FAQs

MY ORDER

How do I change or cancel my order?
Please get in touch within 1 day of making your order and we can cancel your order, otherwise as we send the designs to production we can only refund 50% of your payment. 

What is your return policy?
Upon receiving your item and if there are any damages or issues with your order, you have 14 days to return the item.

I didn't receive an email notification?
Please get in touch and we will track your order and update you. 

How secure is your website?
We take data protection seriously and we don't share your data / information with third-parties. The systems that powers our website is PCI DSS Level 1 compliant. 

 

SHIPPING & DELIVERY

Do you offer free shipping?
All our custom watches on our store include free shipping worldwide.

Can I track my order?
Yes please contact us using the contact form and we will update you on the progress of your order.

Do I have to pay customs and/or import charges?
No you will not need to pay any customs or tax import charges.